Common Questions (October 29, 2001):
1) I forgot my password. What do I do?
a) If you are not the system administrator, then have the system administrator run the administration files, which are available immediately after the administrator logs in.
b) If you are the administrator or are the only user of the CD, you can enter a special password, INTERACTION=RETENTION$ This will allow you access to the administration files where you can find or change your personal password.
2) I forgot my user name. What do I do?
You will need to delete the record files (c:\windows\a4w_data\*.*) so that the program will behave as if it is being operated for the first time. Double-click on the "My Computer" icon on the Desktop, then the "C" drive, then the "Windows" folder. Click on "Show Files". Select the "A4w_data" folder and press the "Delete" key on the computer keyboard. Acknowledge that you want to send the "A4w_data" folder to the Recycle Bin by clicking the "Yes" button. Note: THERE IS THE POSSIBILITY THAT SOME OTHER PROGRAM (PACKAGED BY ITS MANUFACTURER USING AUTHORWARE VERSION 4) IS USING THIS FOLDER TO STORE ITS USER RECORDS. IF THIS POSSIBILITY EXISTS, PLEASE CONTACT CEA BEFORE DELETING THIS FOLDER!
3) The program was previously working fine. After attempting to link between CDs, a CD will now no longer run. What happened?
A transfer file was created that contains incorrect information. The file, "c:\windows\A4w_data\variable.txt" should be deleted if it exists. Double-click on the "My Computer" icon on the Desktop, then the "C" drive, then the "Windows" folder. Click on "Show Files" and double-click the "A4w_data" folder. Single-click the "variable.txt" file and press the "Delete" key on the computer keyboard. Acknowledge that you want to send the "variable.txt" file to the Recycle Bin by clicking the "Yes" button.
4) Sometimes the audio (i.e., sound) does not work. What is wrong?
Water Treatment Training for Hemodialysis uses the Windows (Microsoft trademark) operating system for its audio capabilities. If the sound is not working, either you do not have a Windows compatible sound card, speakers, or there is a conflict with some other program accessing the audio driver. This type of problem would not be unique to this series of CDs.
5) In the beginning of the working program and occasionally thereafter when operating a Windows XP computer, a Director Player 6 error message indicates, "This program requires at least 3MB of free virtual memory to run.”
With higher-end computers, the problem is actually related to the presence of more RAM memory than the program is designed to manage. You have the option of either not viewing the particular animation, which will only impact from 2 to 5 animations within the volume, or you may change the computer settings. Click Start and right-click on My Computer to then click on Properties. Click the Advanced tab and then the Settings button under Performance. Again click the Advanced tab and then Change under the Change button under Virtual memory. Be sure to record the prior memory allocation settings so that they might be easily restored if these changes result in poor computer performance. In Custom Settings, set the Initial size (MB) to 384 and the Maximum size (MB) to 768. Click Set and then OK. Then click OK in Performance Options and OK in System Properties. You may be asked to re-start your computer, which is necessary for the new settings to take effect.
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